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Shipping & Delivery Policy
Last updated on Sep 15th 2023
TERA is committed to delivering your orders quickly and efficiently from our dark stores. Here's everything you need to know about our shipping and delivery process.
Delivery Coverage
TERA currently delivers to select areas within our service zones. Please check the app or website to confirm if delivery is available in your area. We are constantly expanding our coverage to serve more customers.
Delivery Time
- •Standard delivery time is 10-30 minutes from the time of order confirmation.
- •Delivery times may vary during peak hours, bad weather, or high-demand periods.
- •You can track your order in real-time through the TERA app.
Delivery Charges
- •Delivery charges are calculated based on distance and order value.
- •Free delivery may be available on orders above a certain amount (check app for current offers).
- •All delivery charges will be clearly displayed before you confirm your order.
Order Tracking
Track your order every step of the way:
- •Order Confirmed - Your order is being prepared at our dark store
- •Out for Delivery - Your delivery partner is on the way
- •Delivered - Your order has been successfully delivered
Delivery Instructions
- •Please ensure someone is available to receive the order at the delivery address.
- •Provide accurate delivery address and contact information.
- •Our delivery partners may contact you if they have trouble locating your address.
- •Please check your order upon delivery and report any issues immediately.
Questions About Your Delivery?
Our support team is ready to help with any delivery-related queries. Contact us at:
support@terabazar.com